Refund policy

1. Returns & Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items under the following conditions:

  • Returns must be requested within 30 days of the original delivery date.
  • All returns require a Return Merchandise Authorization (RMA) number before shipping. Unauthorized returns will not be accepted.
  • Items must be in new, unused, and unaltered condition, including all original packaging and instructions.
  • Special orders, customized items, and certain non-returnable items (e.g., foam, marine carpet) cannot be returned.
  • Items marked "Non-Returnable" cannot be returned under any circumstances.
  • Customers are responsible for all return shipping costs.

2. Return Process

To initiate a return:

  1. Request an RMA: Contact our Customer Service team at support@automarinepro.com with your order details to receive an RMA number.
  2. Package Your Items: Securely repack the item(s) in the same condition and manner as received to avoid damage during transit.
  3. Shipping:
    • Use a trackable shipping method to ensure safe delivery.
    • Include the RMA number inside the package for processing.
  4. Processing Time: Returns are typically processed within 7-10 business days after receipt. Refunds may take 3-10 days to appear, depending on your bank or credit card provider.

3. Non-Returnable Items

The following items cannot be returned:

  • Special orders and sale items.
  • Foam, marine carpet, or any backed carpets.
  • Any product that has been used, cut, sewn, marked on, or laminated.
  • Items specifically marked as "Non-Returnable" at the time of purchase.

4. Refunds & Exchanges

  • Refunds are issued to the original payment method after the returned item is inspected.
  • Shipping fees are non-refundable.
  • Exchanges may be available for eligible items, but they must follow the same return guidelines.

Contact Us

For further questions, please contact our Customer Service team at support@automarinepro.com or call us at 888-890-9914.